FAQs

SHIPPING & DELIVERY FAQ's

HOW MUCH DOES SHIPPING COST?
FREE SHIPPING ON ALL ORDERS OVER $100 AUSTRALIA WIDE!
Here at Basix Apparel we want to share our brand all accross the world so we ship internationally. Shipping rates vary depending on your country, below are our shipping costs for our top countries. (prices are in AUD)

Australia – FLAT RATE $10 (orders under $100)
U.S.A - 0 - 0.5kg $30 , 0.5 - 1kg $40 , 1 - 1.5kg $50
New Zealand – FLAT RATE $25
Europe - 0 - 0.5kg $40 , 0.5 - 1kg $50 , 1 – 1.5kg $60
Asia - 0 - 0.5kg $35 , 0.5 – 1.5kg $45 

HOW LONG UNTIL MY BASIX APPAREL ORDER ARRIVES?
EXPRESS SHIPPING WORLDWIDE – NEXT BUSINESS DAY DELIVERY WORLDWIDE! 
Orders are packed and dispatched within one business day from when you place it online. Shipping times can vary however we do send them all express shipping no matter where you are in the world!

CAN I TRACK MY ORDER?
Of course you can! We wouldn't want you to be in the dark about when your new athleisure gear is due to arrive. 
Australian and New Zealander customers - To track your order, simply go to http://auspost.com.au/track/track.html and enter the tracking number supplied to you in your shipping confirmation email.
U.S.A, Europe and Asia customers - To track your order, simply go to http://www.dhl.com.au/en/express/tracking.html and enter the tracking number supplied to you in your shipping confirmation email.

RETURNS FAQ's

WHAT DO I DO IF MY BASIX GEAR DOES NOT FIT?
At Basix Apparel we are all about you loving your purchase so if you’re not 100% happy with the fit of your new Basix gear simply return the item/items within 30 days of purchasing in sellable condition and we will be happy to exchange or refund it for you.

PAYMENT FAQ's

WHAT PAYMENT METHODS CAN I USE FOR MY NEW BASIX GEAR?
We accept both Paypal and Credit Card payments.

PRODUCT FAQ's

WHAT'S THE FIT OF THE BASIX RANGE LIKE?
The Basix range has all been made with fit as the number one priority! When we designed the gear in Sydney we wanted to create an altheisure range for men that was comfortable, flattering and easy to wear at the gym and casually. Our shirts, tees & tanks all have our signature tailored fit so they taper in at the waist. The tops all have a slightly longer length as well so that comfort is at a maximum. Our mens track pants & track shorts taper in at the bottom of the garment for a flattering fit, after all what is the point of working hard at the gym if you aren't going to show off those qauds! Our jumpers & hoodies also feature the signature tapered, slightly longer fit that we have on our tees. The premium Basix-Blend materials used make these jumpers extra warm, they are a must have item for your winter wardrobe. 

HOW DO I WASH MY NEW BASIX GEAR?
Basically as men we just throw our clothes in the washing machine and hope for the best. Although we are all guilty of it you do need to show your Basix gear a bit more love. Just live by these simple rules and you will never have a problem with your Basix gear..we promise! 

1) Cold wash - if you put your gear in a hot wash it will shrink!
2) No need to waste your money on dry cleaning just leave out to dry either hanging up on a coat hanger or lying down flat so the length stays in tact
3) The tumble dryer is not your best friend it will shrink you gear so just stick to rule 2 and you won't have a worry in the world

HOW IS BASIX APPAREL DIFFERENT TO OTHER MEN'S ATHLEISURE BRANDS?
When we started Basix Apparel we were two Aussie blokes wanting to find clothes that we could wear to the gym and in our everyday life that didn't have slogans all over them, weren't in your face, bright colored and patterned and just in general not our style. When we struggled to find anything that wasn't priced through the roof we created our Basix range of men's altheisure tees, tanks, shirts, jumpers, hoodies, track pants, track shorts an lifting shorts. Our clothes are simple and don't scream at everyone around you - what we like to call "understated sophistication". Our gear is all made with our lifestyles in mind so we can wear it to the gym, head to the beach, have a few beers with the boys or just sit at home and watch Netflix with the MRS. 

I HAVE ANOTHER QUESTION THAT ISN'T ANSWERED ABOVE, WHAT DO I DO?
If you have any questions at all that could not be answered, please do not hesitate to contact the team either through the ‘Contact Us’ form or email us at sales@basixapparel.com.au and we will get in touch with you. Look forward to hearing from you!

 - Team Basix

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